SOP FRONT OFFICE

To            : www.EDOTEL.co.id

 From        : Jaapdutry@inct.netd

Subject     : Reservation            

Kind Friends,

Kindly hold reservation for Executive suite in the pool view, or highway view (best view) for one double bed (preferable king-size or queen size) arriving on June 06, departure on June 09, 2013.

I would ask your consideration for good price as the Vice President Director Bank of America. And I want pickup service from airport code GA 737-400, newspaper everyday for English language, payment by credit card American Express (AMEX).

If you want any more information please contact Claudine My Secretary at jln Jend. Sudirman Kav.52-53 Jakarta phone number 021-5666333 extension 4 or Jaapdutry@inct.net

Thank you very much for your attention

Sincerely

Jaap Dutry  

1.      Check the reservation chart (if the room is available, to be continuing…

2.       Explain the room facilities and room rate (sales dialogue/selling technique)

3.      Fill up the complete data:

-          Company name and position

-          Company/home address

-          Contact person

-          Payment

-          Arrival details

-          Others guest request

4.      Permission to repeat all the data reservation

5.      Last greeting and thank wishing, for reservation (example thank you very much for your reservation, we are forward to seeing you in our hotel.

6.       Follow up :

Reservation form,

Reservation slip,

Conformation form,

Guarantee letter,

File